Frequently Asked Questions
About Our Products
Why does 3rd Rock Sunblock feel different than typical sunscreens?
Why does 3rd Rock Sunblock feel different than typical sunscreens?
Our sunblock is 70% organic kosher vegetable glycerin-based rather than water-based. This unique formula allows for atmospheric water absorption. For best results, use a small amount, warm it between your hands, and spread thinly without lathering — a little goes a long way!
Why is the sunscreen so thick?
Why is the sunscreen so thick?
Our sunscreen is a glycerin-based product, which makes it seem much thicker than conventional sunscreens. However, you only need a very small amount compared to traditional sunscreens. Warm it between your palms and apply thinly for the best coverage.
Can your products be used on infants and children?
Can your products be used on infants and children?
Yes! All 3rd Rock Essentials products are completely safe for infants and children. Our infant sunscreen contains the same ingredients as our adult formula but appears slightly whiter so parents can easily see where it has been applied.
Do you use nano zinc oxide or test on animals?
Do you use nano zinc oxide or test on animals?
No to both! We use exclusively micronized (Non-Nano) zinc oxide in all our products. We are also proudly cruelty-free with Leaping Bunny certification and PETA's Beauty Without Bunnies certification. No animal testing, ever.
Returns & Refunds
What is your return policy?
What is your return policy?
We want you to be completely happy with your purchase. If you're not satisfied, you can return unused products for a full refund of the purchase price. Simply include a written explanation of your reason for return and ship the unused portion back to us.
How do I return a product?
How do I return a product?
To return a product, ship the unused portion along with a written explanation to:
3rd Rock Essentials
784 S. Villier Court
Virginia Beach, VA 23452
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items. Return shipping costs are the responsibility of the customer.
How do I return a Buy with Prime order?
How do I return a Buy with Prime order?
For orders placed through Buy with Prime, you can initiate a return directly through your order confirmation email and print a return label. Alternatively, you can email us at info@3rdrocksunblock.com to request a return label.
How long does it take to receive my refund?
How long does it take to receive my refund?
Once we receive your returned item, we will promptly refund the purchase price to your original payment method. Please allow a few business days for the refund to appear on your statement, depending on your bank or payment provider.
Shipping & Delivery
How much does shipping cost?
How much does shipping cost?
We offer the following shipping options:
- US Orders: Free shipping on orders over $69
- Canadian Orders: CAD $25 shipping on orders up to CAD $150
- International Orders: Free shipping on orders over $150
Please note: If a discount code reduces your cart total below the free shipping threshold, standard shipping charges will apply.
What shipping carriers do you use?
What shipping carriers do you use?
We ship via UPS, USPS, and USPS Priority. If you need an alternate shipping method, please contact us at info@3rdrocksunblock.com and we'll do our best to accommodate your request.
Do you ship internationally?
Do you ship internationally?
Yes! We ship worldwide. International orders over $150 qualify for free shipping. For Canadian orders, a flat rate of CAD $25 applies on orders up to CAD $150. For questions about shipping to your specific country, please email us at info@3rdrocksunblock.com.