Returns / Refunds Policy
Please shop with confidence as we offer a 30 day 'no quibble' returns policy.
We hope you love the goods you have ordered and we want you to be happy with each and every purchase from 3rd Rock Essentials, but if you do wish to return an item, for whatever reason, you may return it within 30 days for a refund if not completely satisfied.
Please notify us by emailing john@3rdRockEssentials.com and then return your item/s in new and unused condition.
Upon receipt of the item we will issue a refund.
As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.
784 S. Villier Court Virginia Beach, VA 23452
At 3rd Rock Essentials we take great care with each and every customer order - all items are carefully packaged before they leave us to ensure that they reach you in perfect condition.
However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at john@3rdRockEssentials.com within 48 hours of receipt stating the nature of the damage.
We will offer an exchange or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.